Solve complex problems faster and more efficiently.
USE CASES
Your vision
executed.
Your great ideas and vision shouldn’t be left to chance during implementation. Pacer allows visionary leaders such as you to communicate what each location needs to implement to be successful, ultimately driving your company’s success. Pacer combines KPI implementation with project management for quick and consistent delivery of projects to multiple locations with out of the box aggregated reporting and dashboards – allowing your visionary idea to reach its full potential and ROI.
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Acquisitions and Openings
Your great ideas and vision shouldn’t be left to chance during implementation. Pacer allows visionary leaders such as you to communicate what each location needs to implement to be successful, ultimately driving your company’s success. Pacer combines KPI implementation with project management for quick and consistent delivery of projects to multiple locations with out of the box aggregated reporting and dashboards – allowing your visionary idea to reach its full potential and ROI.ROI Savings
Our Pacer ROI is over 600%, mostly attributed to productivity savings – less meetings, less check-ins, less emails --more time on execution.Best Part of Using Pacer
We made 43 changes since launch; doing it the old way means we would have sent out 43 different versions of the checklist. Pacer allows us to respond to hiccups and still maintain a single checklist. I can “add a task to ’15 days prior to acquisition’ at all locations” and Pacer calculates the right due date per property.
The impact has been tremendously positive. Leadership felt they saved hours per location because they spent less time responding to crises caused by missed pre-requisites.
Company-wide Implementation
Do you need the engagement of your location-level teams to activate your brand or company’s vision? Numerous clients use Pacer to orchestrate these implementations, often cross-discipline, such as:- an IT team needed each property to complete a checklist to install a new software program.
- The HR team rolled out a new employee performance process.
- Marketing used Pacer to communicate what each location needed to do to activate a new marketing campaign.
- the China Regional Team used Pacer to implement payment processing tools that were unique to the Chinese market.
ROI Savings
40% reduction in time that it takes to implement the project; Hundreds of hours saved in aggregating data – which was relying on locations to self-report, which was also challenging. Increased efficiencies at each location: leaders have a single source of truth, no longer get competing projects/priorities, and tasks have quick links to get more info.Best Part of Using Pacer
We know from task number 1 exactly which location teams are engaged and which are not. Now we can be proactive, so every location goes live at the right time.Pacer delivers much faster compliance across all locations, which means we had earlier ROI for the initiative. We used to spend months and months after go-live getting noncompliant locations activated (and a lot of resources to do so).
IT System Changes and Implementations
Clients have used Pacer to implement major systems changes like PMS, POS, Revenue Management, Payment, and Loyalty. Pacer ensures repeatable processes that can handle complex tasks and multiple parties (such as vendors, support teams, operations, and the location staff). Pacer's ability to make real-time adjustments to tasks at once across all properties makes the team nimble with changes and updates getting to all stakeholders quickly.ROI Savings
Systems changes can be very costly and the ROI on those can’t be fully realized without an effective implementation. Pacer allows teams to move faster, ensure the project is completed with great tracking and reporting across the enterprise.Best Part of Using Pacer
Pacer Is so agile to be able to accommodate nuances at brand, regional, and even property level making complex implementation much easier. The Workload tool makes it clear when we are overwhelming our location GMs so we can shift around prioritiesFor less than the cost of one FTE, Pacer gives companies a powerful tool to ensure investments in system changes are done on time and with full visibility. Best of all, we are able to keep people accountable better than before.
Seasonal setup and breakdowns
Do you close outdoor pools at your locations every fall? When you have employee turnover does it impact this process? Seasonality brings operational changes —maintenance windows or openings/closures A brand uses Pacer to remind locations of the reactivation steps for their exterior pools; since some locations also include a food and beverage component, Pacer allows them to layer in additional tasks on top of the standard pool checklist. A glamping brand has locations that operate seasonally. There is a hefty checklist of everything that needs to be done in order to open the locations, as well as close and weatherize them annually.
ROI Savings
We were able to confidently reduce the “opening” window and sell rooms earlier because we had completed all the offsite prep tasks to enable the ground operation to be the most efficient. Having clear and consistent direction on tasks helps our efforts to ensure team engagement and lower turnover.Best Part of Using Pacer
Prerequisites based on a T-minus schedule allows us to enter a single date for the projected opening and all the tasks and their pre-req dates calculated automatically. The “At Risk” report showed is downstream effects of a missed task. Having this in Pacer allows us to ensure that every setup and breakdown can occur consistently and that we don’t forget things.Using Pacer, prevented locations from missing important steps each year despite staffing changes. It also decreased our dependence on QA which was challenging with short timelines.
Sales & Marketing Goals
Does your corporate Sales & Marketing team help locations create a “playbook” of marketing campaigns and strategies to boost their performance? A Pacer customer pushes to each location action items as tasks to boost the location’s sales and brand engagement. The ability to push out a project to a singular or multiple locations at any time, while keeping the metrics tied together allows them to evaluate their “playbook” at any given time.ROI Savings
The ROI for Pacer is tied to the ROI of each of our marketing efforts. We activate our campaigns 30% faster (earlier returns) and more consistently (greater reach).Best Part of Using Pacer
Sales and Marketing strategies are only effective when implemented fully. Pacer ensures these strategies are implemented or can follow up with properties/teams that aren’t engaged quickly.Since Pacer allows us to easily add tasks during the project, we take a more agile approach – have teams get started w the core tasks while we add in the more nuanced items. It’s great that we don’t have to figure out every possibility before locations get started.
Property Improvement Plan (PIP)
Keeping track of what each location is doing to maintain your brands’ standards is challenging. A client uses Pacer to walk through existing properties and create a list of items that the location must complete to operate at brand standard. Pacer allows corporate the ability to view progress and engagement to the adjustments to each location to ensure quality and consistency across their portfolio.
ROI Savings
Owners have high-level visibility into their investment a weekly emailed top-line report.Best Part of Using Pacer
I literally walk around the property Pacer’s import Excel file open on my iPad. When I get back to the office, I import it, and everyone can see the expectation.Staying on target. With open and operating properties, it’s easy to get distracted by the day to day and forget about the PIP. This keeps it front and center and sends reminders.
Food & Beverage – New Menus
Are you ready to freshen up your restaurant menu items? A client uses Pacer to communicate new menus or items to all locations. This includes bringing in all other departments in addition to F&B; Operations, Marketing, and Branding. Every department executes their part in adding new menu items and working from the same timeline.ROI Savings
Having a way to quickly rotate menus allowed us to increase average check in the restaurant by staying on-trend and using the freshest ingredients for that season. We also decreased food cost by removing items that had been impacted by inflationary costs.Best Part of Using Pacer
Quickly responding to inflationary pressures was monumental – either by eliminating items entirely or updating price points.Menu rollouts are typically done seasonally and are completed more efficiently and transparently.
HR Initiatives
Are you looking to reduce turnover and build company culture? A corporate People & Culture Department use Pacer to roll out companywide employee engagement initiatives. One initiative was to rebrand the company’s values. They used Pacer to distribute files, tasks, and expectations to ensure every team. This included back-of-house collateral, notes to include in shift meetings, and Q&A information for managers to support employees.