Open Restaurants Faster and Implement Products Easier: Bring Order to the Chaos with Pacer
Pacer understands the F&B industry runs on consistency and finding efficiencies. Whether managing a small number of hometown cafes or running operations for thousands of fast-casual dining locations, Pacer helps deliver brand, product, and process updates with ease so you can spend more time growing your business. Ensure the consistency and quality of products, manage vendors and providers, oversee new openings, or even implement and train a new KDS system with Pacer.
Receive expert guidance, support, and consultation from seasoned hospitality professionals.
With our extensive experience, we've encountered it all and are here to assist. Pacer provides personalized attention and top-tier support, backed by industry-leading processes. We’re committed to sharing best practices and ensuring you make the most of Pacer for your success.
Track compliance from a single screen, managing those who underperform and celebrating those who exceed expectations.
Our intuitive dashboards and reports highlight key areas that need attention, enabling timely action and boosting productivity. Pacer’s visuals empower faster course corrections and provide insights into all projects, ensuring they stay on track and maximize ROI. Whether you need data for your General Managers, Area Directors, or Corporate Leaders, Pacer simplifies project management, making it easy for everyone to understand and stay accountable.
Quickly adapt to changing customer tastes with recipe tweaks, menu changes, or new training techniques by broadcasting to all locations simultaneously.
The customer’s needs are always evolving, as are the menus, policies, and procedures at your restaurants. With Pacer, you can effortlessly update in-flight projects, openings, and takeovers, ensuring everyone is working from the latest checklist. No more confusion or outdated tasks—just smooth, real-time updates that automatically sync across all locations, enabling quicker starts and Agile project management, saving time and keeping your team aligned.
Measurable metrics for your initiatives for measurable ROI
Launch and execute the grand vision you have for your brand with easy access to measuring its success against KPIs you’ve programmed. Consistency is key to your brand, and Pacer helps ensure that your brand stays safe with consistent top down direction.
Manage your locations from coast to coast, around the world
Pacer allows your system to be configured to match your ecosystem and uses terms that align with F&B. This flexibility ensures that project managers can tailor the tool to meet specific operational needs (e.g., seating capacity, kitchen equipment), which enhances efficiency.
What they say
Real results from restaurant leaders
Pacer cut our opening timeline in half and kept everyone aligned.
We went from chaos to control the moment we started using Pacer.
The precision this tool brings to our projects is exactly what we needed.
Everything you need to run your restaurants more efficiently
Pacer was designed to do what every restauranteur needs: clone a repeatable process so your team can execute.
Task management that sticks
Assign work, set deadlines, and watch completion rates climb as accountability becomes automatic.
Real-time team visibility
See who is doing what across every department without endless status meetings or email chains.
Compliance and records
Keep inspections, certifications, and safety logs in one place where auditors can find them.
Questions
Find answers about using Pacer for your restaurant operations.
Pacer was designed specifically for these use cases. We make large-scale initiative planning easier and more efficient, enabling project leaders to communicate with team leads across multiple locations to plan, share, and execute seamlessly in real-time. We have been embraced globally by organizations such as Marriott International, Hard Rock Hotel & Casinos, and Davidson Hospitality Group, and can be customized to your specific needs to streamline workflow and give management a birds-eye view on project status. Our tools, expertise, and analytics can help harness your organization’s mindpower to evolve your company.
Absolutely! We can import your users, locations, and templates into Pacer seamlessly. During implementation, your dedicated Customer Success Manager will assist with this process. We can also migrate active projects, including task statuses, ensuring that your team doesn't need to redo completed tasks from your current system.
Yes, we offer a comprehensive checklist as a starting point. Most clients customize it to meet their unique needs or use it to verify their own opening process. What sets Pacer apart is the built-in feedback loop – with each opening, you can refine your templates by incorporating feedback from users, adding property-created tasks, and analyzing task completion data to continuously improve the process (e.g., identifying and addressing consistently delayed tasks).
Yes. Users should be encouraged to keep notifications turned on and they will receive updates and reminders from Pacer. In addition, GMs and above property leaders can set up scheduled emails with past-due tasks for whatever frequency they would like. We encourage using Single Sign On (SSO) to simplify authentication for the individual while enhancing security.
Yes, regional team members can view all restaurants in their portfolio, with aggregated data across locations. Pacer offers dynamic location access so the Regional’s access rights will automatically be updated when locations are added or removed to your portfolio. This automated process saves time for administrators. Alternatively, you can grant access to all locations, and team members can apply filters on their own (e.g., by location, brand, or region) to view relevant data and save custom views for quick access in the future.
Yes. Included for everyone is the ability to upload attachments within a given task. All files are visible on each location team’s dashboard. In addition, Pacer also has a workflow for file approval that can be used when the attached file needs to be reviewed.
Yes. Pacer has customers using our app to manage above property tasks, property tasks, and even vendor tasks. There are a couple of ways this can be done in Pacer by utilizing our Community features and/or different baselines. We are happy to share and recommend the best approach for you.
Pacer has a mobile app for both Android and Apple users so that GMs can access their tasks on the go. We understand that your GMs are constantly on the floor, and rarely sitting in front of a computer.
A dedicated Pacer Customer Success Manager will collaborate with your team to configure your environment, train your admins and users, and set up your master checklist templates. The onboarding timeline is tailored to your pace, with most clients fully operational within 3-6 weeks, or in some cases, as quickly as 48 hours!
Need more clarity?
Our team knows food and beverage operations inside and out.