Onboard and Open Faster, Consistency with Partnership. Bring Order to the Chaos and do it better every time with Pacer.
Franchising your brand gives people the opportunity to grow using your great name, services, products – and reputation. The drawback is that it can also open your brand up to owner interpretation. With Pacer, you can balance being a good partner with your franchisees while controlling consistency. Provide your expertise by communicating standards and tasks directly to the locations, whether that be all of them at once or one in particular. In return provide your franchisees a tool to support their growth and be able to share best practice for the next opening. Easily track their compliance and hold them accountable , allowing freedom where permitted and restrictions where it’s not.
One system. Two sides. Nothing seen that shouldn't be.
A franchisee's onboarding used to live in a spreadsheet they kept themselves. Corporate had no visibility into it, besides asking. And when corporate ran its own internal checklist to get that franchisee set up, the franchisee had no visibility into that either. Two sides of the same relationship, tracked in two disconnected places, with no way for anyone above either side to see the real, combined progress of a single franchisee opening, let alone all of them at once.
Pacer runs both sides on the same location, without either side seeing what isn't theirs.
The franchisor's internal onboarding checklist, the paperwork, the systems setup, the internal approvals, stays private to corporate. The franchisee's own checklist, their tasks, their timeline, stays visible only to them. When corporate does work on the franchisee's behalf, marketing support, brand asset delivery, whatever the franchise agreement covers, the franchisee sees that work is happening, without ever seeing the franchisor's private process behind it.
Nobody built three separate tools to make this work. It's one location, running one relationship, with each side seeing exactly their piece.
Multi-location and Repeatable Project Management
Create repeatable, templated onboarding projects for multiple franchise locations. This ensures consistency in how new franchisees are onboarded, regardless of location. Save significant time and ensure that all franchisees receive uniform training and setup, helping to maintain brand standards and operational efficiency across the entire network. It's also how you keep your signed-but-not-opened backlog from growing quietly, especially once a franchisee's attention shifts to running unit #1 and away from opening #2 and #3 on schedule.
Track compliance from a single screen, managing those who underperform and celebrating those who exceed expectations.
Our aggregate reporting provides franchisors with a real-time view of how onboarding is progressing across all franchise locations. Franchisors can monitor the performance and adherence to onboarding processes, identify bottlenecks, and provide support where necessary, ensuring a smooth onboarding experience for all franchisees.
What corporate finally gets: one number, not a hundred spreadsheets
A single franchisee's progress used to mean reading through their own file, on their own schedule, in their own format. Multiply that across a growing franchise network, and a regional VP has no way to answer a basic question: how many franchisees are actually on track to open this quarter.
Pacer rolls every franchisee's progress into the same portfolio view corporate already uses for every other property. No separate spreadsheet to chase down. No separate system to reconcile. The franchisee relationship runs on the same standard as everything else in the network, visible the moment it changes.
Identify potential problems, before they arise
Track tasks and ensure compliance with franchisor requirements (e.g., training, legal, and operational protocols) is essential during onboarding. Franchisors can guarantee that all legal and operational standards are met before the franchisees begin operations, mitigating risk and ensuring a compliant, consistent rollout.
Measurable metrics for your initiatives for measurable ROI
Launch and execute the grand vision you have for your brand with easy access to measuring its success against KPIs you’ve programmed. Consistency is key to your brand, and Pacer helps ensure that your brand stays safe with consistent top down direction.
Manage your locations from coast to coast, around the world
Pacer's customization options allow franchisors to tailor onboarding tasks and attributes based on location-specific needs (e.g., local regulations, market conditions). This flexibility ensures that franchisees can be onboarded in a way that meets both corporate standards and local requirements, leading to more effective launches and quicker operational readiness.
What they say
Real results from Pacer clients.
"We use this software to track progress and tasks for opening new hotels with Marriott and Choice brands. The software is very user friendly, easy to navigate, and is great at keeping your team on target."
"Amazing for project management, integrated with our corporate business. Pacer easily allows our team to keep track of tasks for new projects and monitor milestones, I have use it for a couple of years and it is a great resource."
"We rolled out this tool during the pandemic and took it from nonexistence in our company to 1,000's of users in a matter of days. The overwhelming comments have been extremely positive. The simplicity of use for people that have never seen it before. There is really no training necessary. The tool is very intuitive and you can't break it!"
One fixed rate for your entire franchise system.
Franchise networks don't grow in neat increments — an emerging concept can double its unit count in a year. Enterprise pricing means your Pacer costs don't have to keep pace unit by unit.
- Every franchisee, every location, every project team included under one flat rate. No per-unit math as you add locations.
- A fixed monthly cost locked in for a full year, so budgeting for growth doesn't mean re-negotiating pricing every quarter.
- Sign one franchisee or fifty this year. Your Enterprise rate doesn't change.
Everything you need to run a franchise system more efficiently
Pacer was designed to do what every franchisor needs: clone a repeatable process so your team can execute.
Task management that sticks
Assign work, set deadlines, and watch completion rates climb as accountability becomes automatic.
Real-time team visibility
See who is doing what across every department without endless status meetings or email chains.
Compliance and records
Keep inspections, certifications, and safety logs in one place where auditors can find them.
Questions
Find answers about using Pacer for your franchise operations
Pacer was designed specifically for these use cases. We make large-scale initiative planning easier and more efficient, enabling franchise development, operations, and openings leaders, along with the onboarding coordinator who runs the day-to-day process, to plan, share, and execute seamlessly in real-time. We work with franchise teams at brands like Hyatt, Hilton, and Choice Hotels, and can be customized to your specific needs to streamline workflow and give management a birds-eye view on project status. Our tools, expertise, and analytics can help harness your organization's mindpower to evolve your company.
Absolutely! We can import your users, locations, and templates into Pacer seamlessly. During implementation, your dedicated Customer Success Manager will assist with this process. We can also migrate active projects, including task statuses, ensuring that your team doesn't need to redo completed tasks from your current system.
Yes, we offer a comprehensive franchisee onboarding checklist as a starting point. Most clients customize it to meet their unique needs or use it to verify their own opening process. What sets Pacer apart is the built-in feedback loop – with each onboarding, you can refine your templates by incorporating feedback from users, adding property-created tasks, and analyzing task completion data to continuously improve the process (e.g., identifying and addressing consistently delayed tasks).
Yes. Users should be encouraged to keep notifications turned on and they will receive updates and reminders from Pacer. In addition, franchisees and corporate leaders can set up scheduled emails with past-due tasks for whatever frequency they would like.
Yes, your franchisees can view all locations in their portfolio, with aggregated data across all projects and locations. Pacer offers dynamic location access so the franchisee’s access rights will automatically be updated when locations are added or removed to their portfolio. This automated process saves time for administrators. Alternatively for your corporate team, you can grant access to all locations, and team members can apply filters on their own (e.g., by location, brand, franchisee, or region) to view relevant data and save custom views for quick access in the future.
Pacer allows you to mark certain tasks as milestones, which are tracked and monitored more heavily. This ensures that the most important onboarding tasks are completed and in a timely matter. Keeping locations compliant is key to the success of your brand and organization.
A dedicated Pacer Customer Success Manager will collaborate with your team to configure your environment, train your admins and users, and set up your master checklist templates. The onboarding timeline is tailored to your pace, with most clients fully operational within 3-6 weeks, or in some cases, as quickly as 48 hours!
Yes, Pacer offers APIs that can be used to create/edit users (including access rights) and locations, based on information sent to it from your other application(s). You can also have statistics from Pacer presented into other applications. If you want to update or kickoff a workflow in another application, Pacer provides a webhook that can notify other systems on when a task’s status changes. Pacer is a proud partner of Orchatect, to assist with all of your franchise needs. We encourage using Single Sign On (SSO) to simplify authentication for the individual while enhancing security.
Yes. Included for everyone is the ability to upload attachments within a given task. All files are visible on each location team’s dashboard. In addition, Pacer also has a workflow for file approval that can be used when the attached file needs to be reviewed.
Pacer has customers using our app to manage above property tasks, property tasks, and even vendor tasks. There are several ways this can be done in Pacer by utilizing our Community features and/or different baselines. We are happy to share and recommend the best approach for you.
Need more clarity?
Our team knows franchising inside and out