Streamline Hotel Openings and Implementations Globally: Bring Order to the Chaos with Pacer
Pacer is the leading solution for hotel openings, trusted more than any other application. Our tool is specifically designed to handle the intricate pre-opening checklists and processes that drive brand growth and ensure outstanding, consistent guest experiences. With Pacer, you save time, money, and resources—ensuring your hotel is ready to deliver exceptional service and start generating revenue from day one.
Receive expert guidance, support, and consultation from seasoned hospitality professionals.
With our extensive experience, we've encountered it all and are here to assist. Pacer provides personalized attention and top-tier support, backed by industry-leading processes. We’re committed to sharing best practices and ensuring you make the most of Pacer for your success.
Gain instant visibility across your organization, projects, and hotels with Pacer's ready-to-use, straightforward visuals.
Our intuitive dashboards and reports highlight key areas that need attention, enabling timely action and boosting productivity. Pacer’s visuals empower faster course corrections and provide insights into all projects, ensuring they stay on track and maximize ROI. Whether you need data for your property-level team, Area Directors, or Owners, Pacer simplifies project management, making it easy for everyone to understand and stay accountable.
Update the master checklist and all locations are automatically aligned.
Every hotel opening brings new insights that should be shared with everyone else. With Pacer, you can effortlessly update in-flight projects, openings, and transitions, ensuring everyone is working from the latest checklist. No more confusion or outdated tasks—just smooth, real-time updates that automatically sync across all locations, enabling quicker starts and Agile project management, saving time and keeping your team aligned.
Maximize adoption and engagement by aligning tasks with the hotel’s attributes
Every hotel is unique, with its own features, attractions, and amenities. Pacer enables you to blend templates, allowing each location to focus on what truly matters to them. This tailored approach optimizes your team’s workload, increasing the likelihood of success and maximizing ROI.
Take advantage of Pacer’s Translation Crowdsourcing to communicate in 100+ languages
Just because your checklist is written in one language should not prevent you from communicating in a language your teams can understand. Pacer utilizes AI and crowdsourcing techniques to translate your brand requirements into the local language.
What they say
Real results from hospitality leaders
"The impact has been tremendous. Leadership felt they saved hours per location because they spent less time responding to crises caused by missed pre-requisites."
"We made 43 changes since launch; doing it the old way means we would have sent out 43 different versions of the checklist. Pacer allows us to respond to hiccups and still maintain a single checklist. I can “add a task to ’15 days prior to acquisition’ at all locations” and Pacer calculates the right due date per property."
Our Pacer ROI is over 600%, mostly attributed to productivity savings – less meetings, less check-ins, less emails – and more time on execution.
Everything you need to run hospitality
Pacer was designed for the pace of hotels. It handles what matters to you, not what matters to software companies.
Task management that sticks
Assign work, set deadlines, and watch completion rates climb as accountability becomes automatic.
Real-time team visibility
See who is doing what across every department without endless status meetings or email chains.
Compliance and records
Keep inspections, certifications, and safety logs in one place where auditors can find them.
Questions
Find answers about using Pacer for your hospitality operations.
Pacer was designed specifically for these use cases. We make large-scale initiative planning easier and more efficient, enabling project leaders to communicate with team leads across multiple locations to plan, share, and execute seamlessly in real-time. We have been embraced globally by hotel organizations such as Marriott International, Hyatt Hotels, Hard Rock Hotel & Casinos, and Davidson Hospitality Group, and can be customized to your specific needs to streamline workflow and give management a birds-eye view on project status. Our tools, expertise, and analytics can help harness your organization’s mindpower to evolve your company.
Yes, we offer a comprehensive checklist as a starting point. Most clients customize it to meet their unique needs or use it to verify their Critical Path. What sets Pacer apart is the built-in feedback loop – with each opening, you can refine your templates by incorporating feedback from users, adding property-created tasks, and analyzing task completion data to continuously improve the process (e.g., identifying and addressing consistently delayed tasks).
Yes, regional team members can view all hotels in their portfolio, with aggregated data across locations. Pacer offers dynamic location access so the Regional’s access rights will automatically be updated when locations are added or removed to your portfolio. This automated process saves time for administrators. Alternatively, you can grant access to all locations, and team members can apply filters on their own (e.g., by location, brand, or region) to view relevant data and save custom views for quick access in the future.
A dedicated Pacer Customer Success Manager will collaborate with your team to configure your environment, train your admins and users, and set up your master checklist templates. The onboarding timeline is tailored to your pace, with most clients fully operational within 3-6 weeks, or in some cases, as quickly as 48 hours!
Yes. Users should be encouraged to keep notifications turned on and they will receive updates and reminders from Pacer. In addition, property and above property leaders can set up scheduled emails with past-due tasks for whatever frequency they would like.
Yes. Included for everyone is the ability to upload attachments within a given task. All files are visible on each location team’s dashboard. In addition, Pacer also has a workflow for file approval that can be used when the attached file needs to be reviewed.
Yes, Pacer offers APIs that can be used to create/edit users (including access rights) and locations, based on information sent to it from your other application(s). You can also have statistics from Pacer presented into other applications. If you want to update or kickoff a workflow in another application, Pacer provides a webhook that can notify other systems on when a task’s status changes. We encourage using Single Sign On (SSO) to simplify authentication for the individual while enhancing security.
Yes. Pacer has customers using our app to manage above property tasks, property tasks, and even vendor tasks. There are a couple of ways this can be done in Pacer by utilizing our Community features and/or different baselines. We are happy to share and recommend the best approach for you.
Yes, this is a common approach. Pacer can assist you in determining the best way to allocate costs. With our enterprise pricing based on in-flight tasks or per user, your costs are predictable and easier to manage, making it simpler to pass them on to the property.
Need more clarity?
Our team knows hospitality inside and out.