Do you need the engagement of your location-level teams to activate your brand or company’s vision? Numerous clients use Pacer to orchestrate these implementations, often cross-discipline, such as:

• an IT team needed each property to complete a checklist to install a new software program.
  

• The HR team rolled out a new employee performance process.

• Marketing used Pacer to communicate what each location needed to do to activate a new marketing campaign.

• the China Regional Team used Pacer to implement payment processing tools that were unique to the Chinese market.

Clients have used Pacer to implement major systems changes like PMS, POS, Revenue Management, Payment, and Loyalty. Pacer ensures repeatable processes that can handle complex tasks and multiple parties (such as vendors, support teams, operations, and the location staff). Pacer's ability to make real-time adjustments to tasks at once across all properties makes the team nimble with changes and updates getting to all stakeholders quickly.

Do you close outdoor pools at your locations every fall? When you have employee turnover does it impact this process? Seasonality brings operational changes —maintenance windows or openings/closures A brand uses Pacer to remind locations of the reactivation steps for their exterior pools; since some locations also include a food and beverage component, Pacer allows them to layer in additional tasks on top of the standard pool checklist. A glamping brand has locations that operate seasonally. There is a hefty checklist of everything that needs to be done in order to open the locations, as well as close and weatherize them annually.

Does your corporate Sales & Marketing team help locations create a “playbook” of marketing campaigns and strategies to boost their performance? A Pacer customer pushes to each location action items as tasks to boost the location’s sales and brand engagement. The ability to push out a project to a singular or multiple locations at any time, while keeping the metrics tied together allows them to evaluate their “playbook” at any given time.

Keeping track of what each location is doing to maintain your brands’ standards is challenging. A client uses Pacer to walk through existing properties and create a list of items that the location must complete to operate at brand standard. Pacer allows corporate the ability to view progress and engagement to the adjustments to each location to ensure quality and consistency across their portfolio.

Are you ready to freshen up your restaurant menu items? A client uses Pacer to communicate new menus or items to all locations. This includes bringing in all other departments in addition to F&B; Operations, Marketing, and Branding. Every department executes their part in adding new menu items and working from the same timeline.

Are you looking to reduce turnover and build company culture? A corporate People & Culture Department use Pacer to roll out companywide employee engagement initiatives. One initiative was to rebrand the company’s values. They used Pacer to distribute files, tasks, and expectations to ensure every team. This included back-of-house collateral, notes to include in shift meetings, and Q&A information for managers to support employees.