How do I respond to a support ticket?

December 16, 2020

  1. Navigate to the Admin menu 
  2. Select Support 
  3. Select the support case that you’d like to respond to 
  4. Type a response in the box  
  5. Toggle the ticket status to Solved or Pending and Select Save 
  6. The user will receive and email containing your response 

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Still need help?

Our Client Success team is available 24/7/365 and happy to walk you through it.

Contact support