Marriott: Which Pacer environment do I need, Critical Path or Land-It?

Goal

To identify which Pacer environment your Marriott property needs — Critical Path or Land-It — and to log in to the correct one. Marriott uses two separate Pacer environments with two different sign-in methods, so starting in the right place saves you a support ticket.

Tip: The two environments are separate systems. An account in one does not sign you in to the other.

Step 1: Identify which environment you need

If your work is…	You need…	Your username is…
Pre-opening — construction, conversion, or launch tasks leading up to the hotel opening	Critical Path	Your email address
Post-opening — projects, brand implementations, and ongoing initiatives at an open hotel	Land-It	Your Marriott EID

Note: Properties move from Critical Path to Land-It at opening. If your hotel has opened and you can no longer find your projects in Critical Path, your work has transitioned to Land-It.

Step 2a: Log in to Land-It (post-opening)

Land-It uses Marriott single sign-on. Access Request is not Needed — your first successful sign-in creates your account automatically.

1. Open Marriott's Island Browser.
2. Log in to MGS with your EID.
3. Select Business Applications.
4. Select Land-It.
5. Select Launch Land-It.

Requirements for Land-It:

• You must use Marriott's Island Browser.
• Your EID must be created at the management company level, not the ownership level. Marriott does not grant Land-It access to owner-level EIDs.

Step 2b: Log in to Critical Path (pre-opening)

Critical Path is a standard Pacer login at https://app.getpacer.com, using your email address as your username. If you already have an account, sign in there.

Step 3: Request Critical Path access (first-time users only)

If you do not yet have a Critical Path account, request one:

1. Go to https://app.getpacer.com and select Sign Up.
2. Enter the access code for your company. The code is the same for everyone at your location — ask a colleague on your team or your opening manager.
3. Complete each field and follow the prompts.
4. Submit the request. It is routed to your company's administrator for approval, and you receive a confirmation email.
5. Once approved, you receive an email with a link to create your password.

Tip: Pacer support cannot supply your company's access code or approve your request. Both are controlled by your company's administrator.

Quick reference

• Pre-opening → Critical Path → app.getpacer.com → email address as username
• Post-opening → Land-It → Island Browser → MGS → Business Applications → Land-It → Launch Land-It → EID as username

More help

• What is my username?
• What is my password?
• What is the access code? I am attempting to sign up
• How do I get access to more locations?
• What are the browser requirements for the application to work correctly?
• You may open a support ticket at the top of this page, or email [email protected].