How do I add or create a new user?

Land-It and Sonesta users, please see note below.

There are two ways to create a new user account – by invite or by user request. There is also an option to invite many users at once via an import tool.

To request access:

1. Advise the individual to navigate to http://app.getpacer.com and select “Sign Up” 
2. The user will need to enter the access code for your company 
3. Fill in each of the fields and follow the prompts
4. Once submitted, the request will be sent to the company's administrator for approval and a confirmation email is also sent to the individual requesting access
5. After being approved, the requesting individual will receive an email with a link to create their password

To invite a new user to the application (Administrators only):

1. Navigate to the Admin menu by clicking in the top right corner, and clicking Settings/Admin
2. Select Users  
3. Select Invite User button at top right of page 
4. Enter user details and preferences and select Send Invite 
5. You'll be navigated to the Location Access drawer; grant the individual access to the applicable location(s) and select a default location; click Save
6. The user will receive an email to login with a link to create their password
7. After creating a password the individual can login

Import new users (Administrators Only):

When you navigate to the Users page you can select the blue button in the upper right corner labeled "Import Users". A drawer will open for you to download an import tool and upload when it's complete. This is a great option for importing many users all at once. The import tool has columns headers highlighted in RED. These columns are mandatory for the import to be successful.

1. When you're ready to import navigate to Amin > Users > and select Import Users blue button in the upper right corner. You can jump to step 3 and choose your completed import tool.
2. We will notify you during the import process if a username was listed on your excel spreadsheet multiple times (aka duplicate).
3. When a discrepancy is found in the import process you will be notified in the bottom of the drawer.

Note that users will be sent an invite email with a link to create their account. This link will last 24 hours. If they request a new one, you can find their name in the list of users and in the right most column click the three dots to reveal a menu. In this menu you can select "Resend Invitation"

Land-It Users: 

New users should login via MGS using the Island browser.  Login to MGS > select Business Applications > Land-It > Launch Land-It.

Sonesta Users:

Launch Pacer by selecting it from your list of applications in OKTA.